Well, first off...I am GUILTY as charged! Yes sir-ree,,,,,I am!
All my working life, I have been in the public eye, dealing with folks from all walks of life, from cashering in '73 at E.J. Korvettes to serving in the US Navy and back to working in the retail business. I love working in retail...I LOVE PEOPLE!!! They are the most amazing and yet at times, most fustrating bunch!!! Can't tell you how many times I've had to bite my tongue to maintain my professionalism on the job!!! LOL...one couple was really tee'd off cause the girl behind the desk was going to slow and the woman started yelling at the girl. I went up and asked if there was a problem and she went off on me. I explained to the lady that the girl was being trained. She went off and said, "Hell of a time for training. You are all a bunch of (deleted words)". She and her man walked out spewing profanity (YES PROFANITY) and I just said, "Thank you Ma'am and God Bless You"...but that is NOT what I was thinking! She was mad cause the girl that was in training was having a hard time with the lotto machine. I was not the one doing the training, another person was. This was her first day of training! Working the customer service desk is not CLASSROOM TRAINING...it's what we call in the military OJT: On the Job Training. But for every nasty customer like her...we have 10 wonderful ones that follow
I have always used the terms: HONEY, SWEETIE, KIDDO, KIDS, SIR, MA'AM, MR., MRS., MS (from the Women's Movement Era), HANDSOME and probably a slew of others. I LOVE using TERMS OF ENDEARMENT to ALL PEOPLE....
However, for the first time in my working life, I actually had a couple come in and I checked them out. I said, "And how are you kids tonight?" (it was around 10 at night)...They immediately told me that offended them and they even said (from my lips to GOD's ears), that is was like calling them the "N" word! I said, "Excuse me? But how does calling you a "KID" like calling you the "N" word?" (He said the word, I used the initial). He said it was offensive. I said, "Well, I apologize if I offended you, but it was NOT intended to be taken in that form." Of course his lady friend had to make some snotty comments that were not called for, but I ignored them. Responding to negative comments does not solve anything, only creates more hositilty...so anyways...he made a comment about being older than me and he deserves respect. Well, I was done checking him out and I said to him, "You older than me? I don't believe so." He said he was 43 yrs old and I said, "Well, I want to THANK YOU for that wonderful compliment! But I am a 52 yr young woman!" And this only happened within the last 6 months!!!
I have another young couple that comes in....they are in their early 70's. Whenever they come in, they ALWAYS look for me. I have always called them KIDS and it tickles them so much! Her health lately has not been good

..but they are the sweetest couple ever. I love watching them walk around, he is ALWAYS holding her hand! That is such a sweet TERM OF ENDEARMENT! But when I stop to speak with them, I say my YES SIRs and NO MA'AMs, etc. They are still my elders!
And I will ALWAYS say SIR and/or MA'AM ... and ALWAYS address the women first before the man (if a couple). I even call my BOSS who is nearly 20 years younger than I am MA'AM...not cause I think she's OLD (LOL)...she's my boss. It's out of respect as my father drilled in me from day one. He did not care if a person was older than me by a minute, I was to call them SIR or MA'AM!!! We were NEVER allowed to call adults by their first name. Exceptions were when my parents called someone by their first name and they were friends of our parents we addressed them as "Aunt" and "Uncle" and then their first name ... but if MOM and DAD called them MR or MRS...so did we!!!
We have regular customers that come in, who have been coming to this particular store for over 30 years, some are my neighbors and they know me as well!!
And folks calling each other HONEY, SWEETIE, SWEETHEART, etc has been going on for a very long time, as I remember these same words being used when I was younger! Didn't matter if I was in my birthplace of North Carolina or my parents birthplace of NYC...it's just something I grew up with....
I will NOT change who I am. I am a very open and friendly person and I treat ALL that I cross paths with ... with the utmost respect. I will go out of my way to make sure that our customer finds what they are looking for and if we don't have it, I will recommend one of our competors that I know has that particular item (not suppose to...but I do! I get that from MIRACLE ON 34TH STREET...if you remember the movie, what Macy's did when they did not have an item, they had a catalog that listed other stores that would have it! THAT IS GREAT CUSTOMER SERVICE!)
So, if we ever meet and I call you SWEETIE (which is my favorite)...and you don't like it...then tell me. I won't over step my boundaries with you....and I am bad with saying YOU GUYS!!! And to top it off, I had a 19 year old Cashier that worked for me say that calling her a KID was offensive. I told her (from my lips to GOD's ears): "When you address me as MS ANN or Ma'am, then I will stop calling you a kid!" She never did, nor did I!!! All's fair in love and war! She does not work for us anymore, she was very vulgar at the register when talking to the customers and they complained! Not vulgar to the customers, it was the stories she told and the words she used! THAT was very unprofessional!
And one more thing....don't have your young child call me ANN... I prefer MS ANN.... children still need to learn about respecting their elders. They still need to learn to say SIR and MA'AM just like they need to learn to say THANK YOU and YOU WELCOME! But I have never said to the parent, "I don't like you not referring me as Ann to your child"...but to the child I will say, "Hello (child's name), I'm Ms Ann." That is my polite way of letting that parent know....ahem!!!
So...if you're in the area, stop in say HI...I'm at Farm Fresh #218 in Virginia Beach. I'm only there on Tues, Wed, and Thurs and a few hours on Sat...all morning. You will find me replacing the tags on the shelves! Need help finding something...come see me Kiddo and I'll help!!! Until then...Annmarie
PS: we are trained to address the customer by their name that is imprinted on the credit/debit card or check...not first name, but Mr. or Mrs. So and So... I can't speak for other stores, but I know the training our store gives out and it does not instruct you to use first names!
