USPS Messed up my Ebay delivery

[pat-tekker-cat]

My PO out here on st rd 84, they waffle every which a way, it seems.
First, I print and my mailmans real good about scanning when he picks up.
(gotta remember his christmas goody too ), I also got a small mailbox, so I know the sound of his truck and what time he comes, lol.....

If I have to go to the PO, well as I'm waiting one day, the guy tells me, "Oh, they said if we are busy, we don't have to scan here, just send it to Opelaka and let them scan it". HUH? Well, I'm standing/stood here, waiting for a service that I have already paid for and I'm getting lip about them doing their job . Scan the thing already, give me a receipt.

In another visit, I tell him, if it's the receipt thing, then just scan it(like the postman does), don't worry about the receipt. "NO" can't do that, the machine automatically spits the receipt out". OK, scan it already and give me a receipt, then.

Last visit, he has a hand held scanner, don't spit out receipts, just scans...... Now the story is, even if someone is standing there, just lay your package there at his station and he will "blip it". me, THANK YOU! (I knew the ones, I lay to the right right area, wasn't getting scanned being left there!)
I mean, Is it ME? If it is, just tell me, I can stand my ground.......

One day, I told him, he has actually wasted way too many words and breaths, I'd never get those 2 minutes back, and I'd already been outta here, if he'd just scanned it, and not argued or given me a buncha excuses, about scanning it or not.

And then there's the, "Will there be anything else? stamps, packing material, boxes, a po box? wanna give us your email, childrens names, close relatives, any pets..... I wanna scream some days! LOL!

THAT SCAN IS GOLDEN!

 

Amazon Forum Fav 👍

Diving for Pleasure and Treasure - Grab it through Amazon!

[mugsisme]

Be careful Pat... I think that they are like the waiters who don't like customers and spit in their food ... who knows what they do to your package when it goes behind the scenes? Maybe your package is going to be the one that sits there for weeks because "no one knows where it is"? I am convinced that my post office hates me because I complain. (who likes their mail covered with their mail man's sweat when its 100+ outside? No me, but apparently I am an anomaly. I try really hard to smile a lot and say please and thank you and keep my complaints to myself and to share with you guys. who knows what those morons are doing with our stuff? I have packages sitting in the main sorting facility here for over a week already. I give up! What am I supposed to do (I asked hubby to take packages tomorrow cuz I am too annoyed and don't think I will be able to hold my tongue.)

 

[pat-tekker-cat]

Be careful Pat.....

He knows, I know, where he goes for his "after work beers".

I think I have seen some of these same ppl, for oh 10 to 20 yrs out here. That's why I wear my chit eating, chesire cat, dumber than a door knob, grin and try to also be a happy person, in general, so that when something ain't right.....
We gonna have a talk about it!

I'd be putting on my real nice clothes, make-up, etc, and I'd go have a talk with the post master there, along with an official complaint letter. I'd probably ask him, do I need to mail the complaint letter or will it get lost if I give it to him/her? Then I'd be asking about my packages and what is the deal? I had one PO lady so mad at me one day over a lost package, she jerked $10 dollars outta her drawer and just handed it to me. They know I don't just go away that easy and I cya.

It's about being right! I care less, what them post ppl think ,live, do, play, whatever(especially if it's negative)..... but, don't take money from me, then pee down my back and try telling me it's rain. Right is right, you can hate me, I don't care, do your job! When it affects MY pocketbook, YOU"RE gonna hear about it! plain and simple..... The Mr. is the same way about his hours and pay....... They would be too, if it was them.

I'm sure my kitten cuteness will wear off one day.....
Sometimes ppl pacify me, to just get me to go away.

 

[mugsisme]

Agree with you 100%. NOW IF ONLY MY STUPID POST OFFICE WOULD MOVE MY PACKAGES OUT OF THE MAIN SORTING FACILITY!!!!!!!! They've been sitting there for a week. I have 2 more people upset with me now. What more can I do?

 

[diggummup]

I've had TRS since September and my PO really sucks most of the time. Always had 100%. If you're offering same day handling then you have to have it validated same day, but otherwise the package just has to be scanned before delivery.

Not true. In order to have a TRS status, a 1 business day (next day, ex. wkds & holdys) handling time is the maximum you are allowed. Therefore a 1 business day maximum is all you have to get your packages scanned.

 

[trdhrdr007]

Agree with you 100%. NOW IF ONLY MY STUPID POST OFFICE WOULD MOVE MY PACKAGES OUT OF THE MAIN SORTING FACILITY!!!!!!!! They've been sitting there for a week. I have 2 more people upset with me now. What more can I do?

I'm not convinced the packages are sitting. The first time I shipped this one tracking showed it sitting in the main hub here for several days. Next time it was scanned was in a hub in another state. No notice of departure from my hub OR arrival in that hub. Two days later it was in my mailbox. Tracking for the 2nd attempt shows it has been sitting in the main hub here since the day I re-mailed it(Dec 2nd).

 

[trdhrdr007]

I knew it! It was in the spring seller update. The first review was Aug. 20th, when I lost my TRS status. Scumbags. Here it is- Additional Details on the 2014 eBay Spring Seller Update | Social Media Marketing Tool - Etsy, eBay, Amazon Seller Tool

The spring seller update was a game changer. I'm definitely not impressed with the "improvements" to the system. I think the last change that affected sellers as much was when they stopped letting them post negative feedback.

 

[trdhrdr007]

Buyer has still not received their package & has requested more information through the ebay resolution system. My options appear to be a refund or deliver the item by the 11th. I'm doubtful the delivery will happen & am pretty sure a refund is a defect under the new system. Thanks a lot USPS.

 

[mugsisme]

Buyer has still not received their package & has requested more information through the ebay resolution system. My options appear to be a refund or deliver the item by the 11th. I'm doubtful the delivery will happen & am pretty sure a refund is a defect under the new system. Thanks a lot USPS.

CALL EBAY!!! If the tracking shows that you mailed it and it was USPS fault, they will not fault you. I was on hold for at least an hour today. They looked at the tracking, and saw that it sat in the PO, and then it got to Boston and it is sitting there. They closed my case. Call them and get them on the record that you are trying to get this package out and USPS is not doing their end. Especially if you paid postage twice!

 

[trdhrdr007]

IF this issue results in a defect that voids my TRS status I'll be on the phone. However, this was a low dollar item & is not worth an hour or more out of my life to avoid the loss......although I guess you could make the case that I have spent an hour *****ing about it. Guess I like complaining more than I like being on hold.

I am interested to see how this works out for you. I have heard from numerous sources that in situations like this ebay cs reps will either tell you it's ok OR they tell you that it's your responsibility if the buyer is unhappy because you chose the shipping provider. In either case they still issue a defect due to the buyers complaint.

 

[mugsisme]

I got a message that the case is closed. Suddenly, the buyer is super sweet and asking me very nicely if I will refund when the package comes back. Duh. I only said that like 10 times. Ebay also told me that she can not leave negative feedback.
Ebay also verified that day does not include weekends and holidays. I got that order on Friday, and shipped Monday. They said that was fine.

BTW, All week I have been waiting in line to scan my packages drop off. Every single one of them are moving. Suddenly, today, every single package from the last 31 days has been delivered (not including this week). (Except for the two that left the country.)

I put the phone on speaker while I was sorting through jewelry deciding what to toss and what to keep. It was productive, except that their music and messages are enough to drive you batty.

 

[trdhrdr007]

If the case is closed & ebay is blocking their feedback it certainly sounds like it went your way. I really hope that is what happened. The new defect system is really messed up. I've been told by other sellers that they had a case(or request for information) opened, things got straightened out, buyer left positive feedback and they still got a defect. They didn't find out until after the 20th of the month because the seller dashboard only runs through the end of the previous month. Sounds like you have a good way to get through the time spent on hold.

It seems like the act of opening a case is the trigger for the defect instead of how the seller handles the issue. Seems like a backwards way to look at things, especially since you can only get 1 defect per transaction. If you get the defect just because they open a case where's the incentive to fix the problem?