Ruined bank relationship? Is it possible....

Gilmore Happy · Sep 7, 2011

I went in to this bank and asked if I can bring in about $900 in rolled coin...

Teller said it would take 2-3 days blah blah blah. I asked since it was already rolled, if I could get credited today, and they take the difference if any. NOPE, with attitude.

So I was hot, and agitated (I hate when banks are nitty), so I went out to my car and brought it in to be shipped, and went over to the merchant teller.

*****************

Now Im not sure, but when I started dumping it all out of my canvas bag and they saw the rolled halves she said "we are out of bags, so we will give you cash today". HMMM I thought, all that attitude and now you're giving me cash because you saw the rolled halves

So of course I played along like any hunter would do. YEAH, THOSE HALVES ARE REALLY OLD, IVE HAD THEM FOR YEARS! TIME TO TURN THEM IN FOR CASH.... LMAO

Needless to say, I probably cant go back there because the tension was very high in there. The 2 tellers I originally spoke to were glaring hardcore, and the 2 merchant tellers were friendly, but probably were turned against me after I left by the other 2 tellers.

MY lesson learned from this:
Don't let things like this discourage you...we are ultimately customers and have the upper hand. I could go back there tomorrow with another $1000 and they would have to service me. They can use all the tactics they want, but CRH's will prevail!

Anyone have advice on when you know its over?

byrne3 · Sep 7, 2011

I have 3 different types of dump banks.. (for rolled coin)

Type A - This is where you get credited for the coin, 2 - 3 days later (so they say).
Put the coin in a bag to be sent off to be counted and verified. I did this once and was credited 5 business days later. There is no record of the transaction online until it is posted to the account. They told me 2 - 3 days, but actually took a full week. There is no way to get cash for the coin. The only exception is if you have ONE roll, such as $10 in quarters. Teller is allowed to count at the 40 quarters and give you $10 in cash. Anymore than that and it is No Go.

Type B - This is where you are credited immediately and the coin is sent off to be counted and verified. You can get cash or deposit.
If your count is off, your account will be debited or credited the difference between the actual amount counted vs. the amount stated. Your account number is writted on the bag and that is the account that will be debited or credited.

Type C - This is where you are credited immediately, the coin is sent off to be counted, but there is no credit or debit if a discrepancy occurs. For example, yesterday I dumped $500 in coin with a pretty blonde teller named Alexis. Alexis puts the coin in a bag and on the bag where it says Account number, she writes Alexis. My account number or any of my information was nowhere on there. Note: Although I'm sure they could find me if there was some sort of intentional bank fraud, etc..

I'm not quite sure why one teller acted like they were a 'Type A' bank (from above), but then the merchant teller acted like one of the others.. Maybe they are in the process of converting to 'Type A' and you slipped by with one of their old policies..

ArkieBassMan · Sep 7, 2011

Gilmore Happy said:
MY lesson learned from this:
Don't let things like this discourage you...we are ultimately customers and have the upper hand. I could go back there tomorrow with another $1000 and they would have to service me. They can use all the tactics they want, but CRH's will prevail!

Anyone have advice on when you know its over?

I don't know where to even start with this one, but I'll start here. No the customer (when it comes to CRH), does NOT have the upper hand. That bank (or any bank) can shut you down anytime they wish, for any reason they wish, or no reason whatsoever. Anytime they want, they can simply tell you that they no longer want your business. Period. End of story.

While you might return tomorrow with another $1000 and they do service you, no they do not have to. Many of us have lost at least one dump bank and/or a supply bank over the course of our CRHing.

Gilmore Happy said:
I went in to this bank and asked if I can bring in about $900 in rolled coin...

Teller said it would take 2-3 days blah blah blah. I asked since it was already rolled, if I could get credited today, and they take the difference if any. NOPE, with attitude.

So I was hot, and agitated (I hate when banks are nitty), so I went out to my car and brought it in to be shipped, and went over to the merchant teller.

Some banks do not give instant credit for rolled coin deposits, and while it can be an inconvenience for CRH, I really can't blame them. There are many folks out there that will intentionally try to cheat the bank by shorting rolls and by many other unscrupulous methods. If you were selling a bunch of silver/gold (or anything) to someone and as payment they handed you a sealed envelope (presumably containing cash), would you just fork over the goods, or would you open the envelope and count the cash first? Of course you're counting the cash. The bank has every right to do the same thing.

If you don't agree with the bank's policy, just find a different bank. Its really that simple.

Gilmore Happy · Sep 7, 2011

I don't know where to even start with this one, but I'll start here. No the customer (when it comes to CRH), does NOT have the upper hand. That bank (or any bank) can shut you down anytime they wish, for any reason they wish, or no reason whatsoever. Anytime they want, they can simply tell you that they no longer want your business. Period. End of story.

[/quote]

Has a bank ever said to someone here, don't come in anymore? My guess would be a handful actually have. A bank saying don't come in anymore, we don't want your business, is probably out of business. End of story.

While they may think it, few actually have the gall to enforce it, and are probably a @#$%F bank anyways.

ivan salis · Sep 7, 2011

bank is a four letter word -- most banks can be and are reasonible --however there are always "some jerk branch managers" and silver blocking tellers and just plain rude tellers out there , thats the 10% factor -- 10% of the worlds population are just B holes -- nothing more to it than that * 10 % really good folks - 80% middle of the road folks and 10 % jerks --thats just the way I see it --now not every place has a perfectv spread of 10 -80- 10-- theres some times and places where the B hole % factor goes way up , depending upon where your at and what yer doing. (and how YOUR ACTING)

Piledriver · Sep 7, 2011

In my territory, if the bank does not want your business they introduce you to the word "FEE".

Now that they know what you do, they will make it impossible for you to do it without being punished.

That is why good dump banks are more important than ordering banks.

As one door closes, go looking for others a that aren't locked.

Keep on Rollin' !

Diver_Down · Sep 7, 2011

Gilmore Happy said:
I don't know where to even start with this one, but I'll start here. No the customer (when it comes to CRH), does NOT have the upper hand. That bank (or any bank) can shut you down anytime they wish, for any reason they wish, or no reason whatsoever. Anytime they want, they can simply tell you that they no longer want your business. Period. End of story.

Has a bank ever said to someone here, don't come in anymore? My guess would be a handful actually have. A bank saying don't come in anymore, we don't want your business, is probably out of business. End of story.

While they may think it, few actually have the gall to enforce it, and are probably a @#$%F bank anyways.

[/quote]

Happened to me once. It was a BoA branch that I intentionally abused. The teller hated me for making her do her job. The one day, she had enough and called the bank manager over. He decided to side with his employee and accepted that day's deposit, but told me he didn't want to see me again. Bad decision. In my sleepy town, there are 4 BoA branches. I only dumped at his branch. He had no idea of my clout (balances) that I carried with the bank. I spoke with a district manager about my unpleasant customer service. He has since been demoted and has been assigned to my pick-up branch peddling credit card offers. I'm always sure to smile and wish him a good day as he carries my boxes to my vehicle. He lost some of his ego (title and pay), but he should be fortunate that he has a job in this economy. They all know me at the various branches and practically trip over themselves to help me.

ivan salis · Sep 7, 2011

talk softly and carry several large bank account balances with them --money talks and when it does banks listen.

kennedyfan · Sep 7, 2011

I guess I'm lucky with my dump bank. I bring in rolls, already arranged in shallow boxes so they are easy for the tellers to count -- and they instantly deposit what they count. End of story!

(It's funny watching the tellers put their finger on each and every roll, even when the rolls are arranged in an obvious grid. I see a grid of 7 rows of 8 rolls, I see $560. They literally touch all fifty-six rolls.....)

Anyhow, try your bank again but maybe see if you can make things easier for them. Go when the weather isn't hot, when it's not too slow, maybe just after lunchtime so nobody is hungry. Smile a lot. Empathize with them. Maybe you'll turn this ship around.

mleblanc138 · Sep 7, 2011

Ever read Hombre_De_Plata_Flaco's thread about how he made a bank employee cry? It's a pretty funny read.

http://forum.treasurenet.com/index.php/topic,415773.msg2959916.html

MentalUnrest · Sep 7, 2011

I have been told to not bring any more coins in by 2 banks, so yeah......they sure do.

fistfulladirt · Sep 7, 2011

I'm not sure but, what's a "merchant teller'?

Diver_Down · Sep 7, 2011

fistfulladirt said:
I'm not sure but, what's a "merchant teller'?

In larger metro areas, branches will have specific tellers to handle commercial transactions. In most cases, there is a drive-thru lane reserved for commercial customers and another teller on the inside reserved for commercial customers.

legend76 · Sep 7, 2011

kennedyfan said:
I guess I'm lucky with my dump bank. I bring in rolls, already arranged in shallow boxes so they are easy for the tellers to count -- and they instantly deposit what they count. End of story!

(It's funny watching the tellers put their finger on each and every roll, even when the rolls are arranged in an obvious grid. I see a grid of 7 rows of 8 rolls, I see $560. They literally touch all fifty-six rolls.....)

Anyhow, try your bank again but maybe see if you can make things easier for them. Go when the weather isn't hot, when it's not too slow, maybe just after lunchtime so nobody is hungry. Smile a lot. Empathize with them. Maybe you'll turn this ship around.

At my CU, where I dump my rolled halves, the manager asked me "How many rolls you got there?" Didn't even bother to count them. Small towns have their advantages. Of course being known as an honest guy helps :thumbsup:

mws_1984 · Sep 7, 2011

kennedyfan said:
I guess I'm lucky with my dump bank. I bring in rolls, already arranged in shallow boxes so they are easy for the tellers to count -- and they instantly deposit what they count. End of story!

(It's funny watching the tellers put their finger on each and every roll, even when the rolls are arranged in an obvious grid. I see a grid of 7 rows of 8 rolls, I see $560. They literally touch all fifty-six rolls.....)

Anyhow, try your bank again but maybe see if you can make things easier for them. Go when the weather isn't hot, when it's not too slow, maybe just after lunchtime so nobody is hungry. Smile a lot. Empathize with them. Maybe you'll turn this ship around.

Thats just to cover themselves. If they give out the wrong amount then their screwed. Something with that happened at another branch of the bank I use. Guess this guy brought in rolled dimes, but did not have an account. Teller gave him the value, come to find out they were dime rolls with a few dimes and the rest pennies. She got fired over it.
Now I have an account there and bringing in rolled coins was never an issue. It will only be a matter of time if enough scammers try this stuff, that nobody will take rolls. Now that I am doing CRH I just dump off my coins to banks with coin machines. I'll probably rarely roll them unless it is my pocket change or something.

clovis97 · Sep 7, 2011

You've gotten some great advice so far, especially the person who suggested that "you empathize with them".

That is some of the greatest advise I've ever read anywhere on the internet. That sure goes a long way with people in customer service.

clovis97 · Sep 7, 2011

Oh, one other thing...

One of the best pieces of advice I've ever learned was at a sales and customer service seminar.

The guy that gave the talk said "Even if your customer is screaming and swearing at you, you still have rapport with them. It is when they won't acknowledge you, return your phone calls, or speak to you that you have a real problem, and at that point, you've lost them as a customer."

If you think about it, this applies when we deal with banks too.

sshafer11 · Sep 8, 2011

In my short time CRH I have learned that the relationship with the dump bank is paramount. There will always be places to acquire coin, but the places that handle mountains of coin for absolutely no benefit to the establishment week after week are worth protecting. If you think about the act of CRH from the perspective of the bank, were doing something that is at best useless, and at worst, costing the bank money. In that case I force myself to keep in mind that any bank at which I have a bogus minimum balance account, just to dump coin, there is every reason in the world for them to tell me they don't want my business. Give em chocolates, be honest, keep em happy? am I right CRH veterans?

If it is actually a bank which I actually hold sizable funds in, that is a different story.

dossier · Sep 9, 2011

Piledriver said:
In my territory, if the bank does not want your business they introduce you to the word "FEE".

Now that they know what you do, they will make it impossible for you to do it without being punished.

That is why good dump banks are more important than ordering banks.

As one door closes, go looking for others a that aren't locked.

Keep on Rollin' !

I just signed an account with a bank that were super friendly yet charge a fee, 63cents. They all called me by name after just introducing myself to one of them (they would reintroduce to the manager for me whom signed me). They informed me that a few other 'coin people' order halves there too -- it's a really small time bank, never heard of them. This bank also informed me that they always hear good things from the other customers about searching coins. They mentioned silver, but they never mentioned that another crh'er mentioned silver. I got a great vibe from it and now have a checking account with $20 there, minus 63cents. First box was a total skunk besides 10 NIFCs (also got my first 2010, but meh). They also volunteered to order me another box for the following week, I said SURE! I don't mind the fee to have a stress free pickup, but if they keep turning up skunk there (maybe 4-5 in a row) I'll skip that bank for a while.

Piledriver · Sep 9, 2011

[/quote]
I just signed an account with a bank that were super friendly yet charge a fee, 63cents. They all called me by name after just introducing myself to one of them (they would reintroduce to the manager for me whom signed me). They informed me that a few other 'coin people' order halves there too -- it's a really small time bank, never heard of them. This bank also informed me that they always hear good things from the other customers about searching coins. They mentioned silver, but they never mentioned that another crh'er mentioned silver. I got a great vibe from it and now have a checking account with $20 there, minus 63cents. First box was a total skunk besides 10 NIFCs (also got my first 2010, but meh). They also volunteered to order me another box for the following week, I said SURE! I don't mind the fee to have a stress free pickup, but if they keep turning up skunk there (maybe 4-5 in a row) I'll skip that bank for a while.
[/quote]

If I only had to pay 63 cents, I would be Rollin' TWICE what I do now. I am talking about a $5-10 fee per box for ordering, and a 4% fee for dumping. Just too prohibitive.

So I find other banks that do not charge.

Keep on Rollin'.