"You" , as someone used to put it ; "have the cookie".
Meaning. You are there by choice .
A great position to be in.
You or someone else is needed to take the employers money in the hopes they rake in more money by having more residents.
Your boss is stressed out. and likely also is being wrongly incentivized.
In my opinion the boss should be keeping the folks in the arena with him/her afloat in moral.
Congrats on being so observant to see the leaks in the ship.
Says you are seeing well beyond your stressors. A very good thing! Congrats. You're still human! (Thats kinda good.)
With your experience I'm confident you'd find work elsewhere with the elderly and others in need of such talent.
And in the entire field of "homes" ect. ....There is much need.
But much of it stymied by potentially the same reasons your workplace struggles.
So in exchange for giving your best , the next employer or owner(s) need to demonstrate thier ability to support thier associates.
It is a rare successful company that doesn't heed thier soldiers in the field.
Even the lowest denominators of such.
And if you want to know what's wrong and how to fix it , ask those doing the work!
Some cooperations/investment groups prefer to run things on a shoelace while milking profits.
What they consider success has little to do with how the average soldier in the workforce feels about it though.
Or the customer.
But you know all that. (!)